TRAINING Customer Service
Customer Service Training for Companies with German-Speaking Clients: Professional, Practical, Effective
ABOUT THE TRAINING
Training Content: Topics for Excellent Customer Service
Our 2-day training program provides comprehensive coaching for your employees working in customer service for German-speaking clients. The content is practical and customized to meet the specific needs of your industry. A sample full training program includes:
- Day 1: Fundamentals and Communication
- Understanding German Customer Expectations: Recognizing and addressing cultural differences.
- Communication Skills: Active listening, clear language, and structured conversations.
- Practical Phrases and Fixed Expressions: Ready-to-use, proven phrases for customer interactions.
- Handling Different Customer Types: Effectively addressing the needs of impatient, uncertain, or upset customers.
- Stress Management in Customer Service: Techniques for managing stress in challenging situations.
- Day 2: Conflict Resolution and Practical Exercises
- De-escalation Techniques: Identifying conflicts, staying calm, and offering solutions.
- Empathetic Communication: Using emotional intelligence to handle difficult customers.
- Case Studies and Role-Playing: Tackling realistic scenarios from daily work.
- Confident Communication: Using voice, tone, and body language effectively.
- Team Building and Collaboration: Strengthening trust and cooperation within the team.
Alternatively, specific topics such as complaint management, conflict resolution, or emotional intelligence can be offered as standalone modules. The content is always tailored to your needs.
Benefits for Your Company: Why This Training?
Excellent customer service is the key to long-term customer satisfaction and strengthens your market position. With this training, your company will benefit from:
- Improved Communication: Your employees will learn to communicate professionally and customer-focused – even in challenging situations.
- Higher Customer Satisfaction: By better understanding the expectations of German customers, service quality will improve.
- More Efficient Processes: Clear conversation structures and practical tools help resolve inquiries faster and more effectively.
- Motivated Employees: Stress management and team-building activities foster a positive work environment and strengthen employee resilience.
Why me?
With my experience as a customer service trainer and my practical expertise in customer care management, I offer a unique combination of theory and practice.
- Native German Language Skills: I understand the linguistic and cultural nuances that are crucial for dealing with German customers.
- Practical Approaches: With over 3.5 years of experience in customer care management and daily application of customer service methods, I bring realistic and actionable solutions to your training.
- Experience as a Communication Trainer: I worked for 2 years as a communication trainer in customer service, successfully coaching numerous teams.
- Flexibility and Customization: Every training is tailored to the needs of your company and employees – from fundamentals to specific topics like complaint management.
Key Details: Duration, Dates, Price
- Duration: Depending on your needs, I offer a full 2-day training or individual modules (e.g., 4-hour workshops).
- Dates: Flexible and scheduled according to your availability.
- Price: Project-based, depending on the duration and scope of the training. I am happy to provide you with a customized offer.